Replacement Process - CLICK HERE FOR FULL INFO
- You may order a replacement unit via the web. Click here to begin.
- Your iPod nano serial number will be checked to verify that it is eligible for this program. You will receive a replacement unit approximately 6 weeks after we receive your current iPod nano (1st gen).
- If you have a personalized iPod nano, you will receive a non-personalized replacement. Make sure to use iTunes to back up any data on your current iPod nano before sending it in for a replacement unit.
- Identifying an iPod nano (1st gen):
- It has a black or white plastic front and a silver metal back - later iPod nano models have a metal front and back. See images on this web page.
- If you need assistance with placing an order, please visit an Apple Retail Store and bring your iPod nano with you for serial number validation.
- Your replacement iPod is under warranty for 90 days from the date of service.